1. Agreement
These Terms of Service ("Terms") govern your use of Replyjer — including the website at replyjer.com, the WhatsApp chat assistant, and any related services we make available (together, the "Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Replyjer is operated by Manta Tech PLT (SSM/LLP Registration No. 202604001280 / LLP0046513-LGN), a Malaysian limited liability partnership ("Replyjer", "we", "us", "our").
How we handle personal data is described in our Privacy Policy, which you should read together with these Terms. To the extent of any inconsistency between these Terms and that Privacy Policy on a privacy matter, the Privacy Policy applies to that matter.
2. What Replyjer does
Replyjer is an AI-powered WhatsApp assistant that helps property developers and their sales teams in Malaysia respond to prospective buyers. Using Large Language Models (LLMs), the Service can:
- Answer enquiries about a Subscriber's property projects and units (such as price, location, size, and availability) based on data the Subscriber provides;
- Carry out informational affordability qualification — comparing a buyer's self-disclosed income, monthly commitments, and budget against a property price as general guidance only;
- Capture and hand off qualified leads to the relevant Subscriber and its sales personnel; and
- Help arrange property viewing appointments.
The Service may include additional features for Subscribers (for example, booking-form, e-signature, and receipting workflows) that are made available under a separate written agreement (see clause 9). Those Subscriber-facing features, and the way buyer data flows through them, are governed by that agreement and our Data Processing Agreement rather than by these public Terms. Where any such feature collects information directly from a Buyer (for example, an e-signature or one-time passcode step), the Buyer will be shown the applicable consent and notice at that point.
3. Who can use Replyjer
- Subscriber: the property developer company that enters into an engagement / subscription agreement with us. The Subscriber is the paying customer and the account holder ("tenant").
- Authorised Users: the individuals the Subscriber adds to its account to use the Service on its behalf — its sales personnel (who may include licensed real-estate agents/RENs where applicable) and its appointed lawyers. Authorised Users act under, and are the Subscriber's responsibility within, the Subscriber's account.
- Buyer: an individual who messages a Subscriber's Replyjer WhatsApp number, or who arrives via a Meta (Facebook/Instagram) lead advertisement, to enquire about a property.
These Terms (in particular the consumer protections in clause 7) treat Buyers as consumers where Malaysian law so provides.
4. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose;
- Upload or advertise property or content you do not have the legal right to list or distribute;
- Attempt to access another Subscriber's tenant or data, or any data you are not authorised to access;
- Reverse-engineer, scrape, or otherwise interfere with the Service;
- Send spam, harassing, or deceptive messages via the Service;
- Impersonate another person or licensed agent;
- Inject prompts or instructions intended to override the bot's server-side guardrails.
Subscribers and their Authorised Users additionally undertake that they have a lawful basis and any necessary consent for buyer contact details processed through the Service, that the project, licence, and advertising information they supply (including HDA, APDL, and developer-licence particulars, and any REN/REA tag numbers) is accurate, and that they remain responsible for the content of any material generated through the Service.
5. AI-generated content disclaimer
IMPORTANT: Replyjer's responses are generated by AI and may contain errors, outdated information, or details that do not match the actual property. This is a known limitation of current AI technology.
- Always verify listing details — including price, size, availability, and terms — directly with the developer or its licensed agent before making any commitment. Replyjer is an information tool to help you narrow your search; the licensed agent and the developer are the source of truth.
- Replyjer is a software tool, not a real-estate intermediary. It is used by a developer and its sales personnel and is not intended to, and does not, act as an intermediary in any property transaction or replace a licensed agent. Acting as an intermediary in a property transaction in Malaysia is a regulated activity reserved to persons registered with the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP).
- Replyjer is not a financial adviser and does not give financial, investment, or legal advice. Any affordability or budget output is informational and general in nature, not personalised advice. Figures are estimates only, and any loan or financing outcome is subject to assessment by the relevant bank or financial institution. You should consult a licensed financial or legal adviser before relying on any such information.
6. No guarantee of accuracy or availability
We strive for high accuracy and uptime but do not guarantee either. To the fullest extent permitted by Malaysian law, the Service is provided "as is" and "as available" without warranty of any kind, express or implied. Nothing in this clause limits any statutory rights a Buyer may have as a consumer (see clause 7).
7. Limitation of liability
To the fullest extent permitted by Malaysian law, Replyjer and its operators are not liable for:
- Losses resulting from reliance on AI-generated information;
- Missed leads or conversations during outages;
- Lost profits, lost opportunities, or indirect or consequential damages;
- Failures or interruptions of the third-party service providers we rely on to deliver the Service, including Supabase (database and storage), Anthropic (AI response generation), Twilio (WhatsApp message and OTP delivery), Upstash (rate-limiting and message queuing), Sentry (error monitoring), Vercel (hosting), and ipapi.co (IP geolocation for the e-signature audit trail).
Our total aggregate liability to a Subscriber or Authorised User for any claim is limited to the fees paid by the claimant in the 3 months preceding the claim, or RM 500 if no fees were paid.
Consumers. If you are a Buyer dealing as a consumer, nothing in these Terms (including the liability cap above) excludes, restricts, or modifies any right, guarantee, or remedy you have that cannot be excluded under the Consumer Protection Act 1999 or other applicable Malaysian law, including your right to bring a claim before the Tribunal for Consumer Claims. The liability cap above does not apply to a Buyer dealing as a consumer to the extent Malaysian law does not permit it.
Nothing in these Terms excludes liability for fraud, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be excluded under Malaysian law.
8. Subscribers' obligations and data roles
Subscribers (and their Authorised Users) are responsible for:
- The accuracy of the project, unit, pricing, and advertising information they upload, and compliance with BOVAEP advertising guidelines and the Housing Development (Control and Licensing) Act 1966 (HDA) where it applies;
- Obtaining appropriate consents from buyers to process their personal data, and complying with the Personal Data Protection Act 2010 (PDPA) as the controller of buyer enquiry and submission data;
- Ensuring their Authorised Users — including any licensed agents (REN/REA) — comply with the BOVAEP rules applicable to their licence;
- Keeping account credentials secure and overseeing the conduct of their Authorised Users; and
- Paying subscription fees on time.
Where the Service processes buyer enquiry, submission, and booking personal data on a Subscriber's behalf, the Subscriber acts as the data controller and Replyjer acts as the Subscriber's data processor under a separate Data Processing Agreement. Replyjer is itself the data controller for certain other processing carried out on its own account — including data about visitors to our website, our error-monitoring telemetry, our business-to-business billing and tax records, and aggregate, de-identified product analytics. Our role for each category of data, and the corresponding controls, are described in our Privacy Policy.
9. Subscription agreement and Data Processing Agreement
Use of the Service by a Subscriber is additionally governed by a separate written engagement / subscription agreement and a Data Processing Agreement entered into between the Subscriber and Replyjer. Those documents set out fees, service levels, data-processing terms, and the handling of sensitive business and buyer data. In the event of a conflict between these public Terms and that signed agreement in respect of a Subscriber's use, the signed agreement prevails.
10. Termination
We may suspend or terminate access if you breach these Terms or applicable law. Subscribers may cancel in accordance with their engagement / subscription agreement. Termination does not affect rights or liabilities that accrued before it took effect.
11. Changes to Terms
We may update these Terms. Material changes will be notified on this page and to active Subscribers. Continued use after changes take effect constitutes acceptance.
12. Governing law
These Terms are governed by the laws of Malaysia. Any dispute arising in connection with these Terms shall be resolved in the courts of Kuala Lumpur, save that nothing in this clause prevents a Buyer dealing as a consumer from bringing a claim before the Tribunal for Consumer Claims or any other forum available to consumers under Malaysian law.